Rapid deployment of an Interim General Manager to support an owner’s requirement to recalibrate a resort’s performance
Following a challenging opening, operational standards were not solidified, F&B profitability was under pressure and reporting needed refining. Ownership wanted a senior leader in the short term to address the post-opening issues and lay the groundwork for long-term operational excellence.
To strengthen the leadership team, further enhancing the luxury service standards while ensuring team stability, addressing F&B profitability, developing a strong revenue management and sales & marketing strategy, all with an immediate impact.
From BHP’s list of 34 contracted Interim GM’s, three were presented to ownership, each with different strengths and cultural alignments but all with extensive luxury experience. Ownership felt that one candidate was particularly well suited to the brief. With BHP’s support, the candidate was contracted in two weeks and in place within five weeks of the initial approach.
BHP delivered exactly what was promised—fast and efficient with top notch candidates and very easy to do business with.
Bridge Hospitality Partners provides fast, first-class interim leadership solutions for independent luxury hotels.
